Order Information

What is my order status?
You can view your order status by looking up your order.

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What is the Extended Download Service (EDS)?
EDS essentially allows you to download your purchase again for up to two (2) years, in the event your computer crashes or the downloaded file becomes damaged or corrupt. It can be thought of as an insurance policy in case anything goes wrong with your computer or the downloaded product. When you have downloadable items in your order, you will see a link to add EDS to your order on the shopping cart page or the checkout page. Upon payment of the specified fee, Digital River, Inc. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this Web site (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Click here for full details about EDS.

To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.

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What is a BackUp CD?
A BackUp CD is an additional service we offer for downloaded products. BackUp CD allows you to purchase a physical version of your downloaded software and is purchased from within the shopping cart. You can only purchase a BackUp CD for a download product you purchase. BackUp CD can not be purchased as a stand-alone product.

If you want to purchase a BackUp CD for the downloaded products in a completed order, you must look up your order and complete an additional purchase.

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What payment methods can I use?
We accept Visa®, MasterCard®, Discover®, American Express®, Diner’s Club®, JCB, PayPal Express, Click and Buy as well as check cards and ATM cards if they are issued by one of these major credit card companies. All of these are acceptable payment methods when paying at the point of checkout.

Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

If you have arranged to be invoiced for your purchase, your invoice may be paid by wire transfer, ACH or paper check. Detailed payment instructions will be provided to you on your invoice.

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Should I use spaces or dashes when I enter my credit card number?
Do not use spaces or special characters when you enter your credit card number. It should be entered as a continuous string of numbers.

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Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

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Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:
  • The card is expired.
  • You have reached or exceeded your credit limit.
  • You have exceeded your daily charge limit.
  • You have exceed your individual transaction limit.
  • A computer at either end of the transaction is having technical problems.

You will need to call the phone number printed on the back of your card for help in resolving any of these issues.

You can also contact Customer Service for further assistance in entering your card information. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

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When will my credit card be charged?

For purchases of physical products, you won't be billed until yourproduct is shipped. This includes any preordered or backordered products.If your items are shipped separately you will be billed each timea product is shipped.

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How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: "DRI*Lominger"

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Can I order without a credit card?
If you have been approved to purchase on credit , your invoice may be paid by wire transfer, ACH or paper check. You will receive instructions on how to send your payment once you receive your invoice.

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Do I have to pay sales tax?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

The price indicated includes anticipated Tax that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.

Tax-exempt individuals and entities can submit their tax-exempt form during the checkout process. Under the “Billing Information” section, please click the link titled “Click here if you’re making a tax exempt purchase."

Upload your form, filling in the necessary information. Tax will be removed from the current order, and once the form is reviewed, your account will be set up as tax-exempt for future purchases. Please note, the shipping address on the order must match the address on the certificate in order for tax to be removed. Sales tax is calculated based on the shipping address of an order.

If you have additional questions, please contact our Customer Service.

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How do I get a copy of my invoice?
You can print a copy of your invoice from the Order Information page.

Click here to look up your order and print a copy of your invoice.

If you paid by Credit Card, Pay Pal, or Click and Buy, your shipping and billing confirmation email will contain the details of your order.

If you paid by using your line of credit, you will receive an invoice via mail or email to your billing address.

If you have additional questions, please contact our Customer Service.

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How will you know where and how to send my physical product?
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

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How do I start a new order?
Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.Or individually delete the items from your cart by clicking on the trash can icon.

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What shipping options do I have for receiving my product?
Domestic shipping options include:
  • FedEx Ground (arrives in 2-5 days)
  • FedEx Second Day
  • FedEx Next Day
  • UPS Ground (arrives in 2-5 days)
  • UPS Second Day
  • UPS Next Day

International shipping options include:
  • FedEx International
  • UPS International

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Can I use my own shipper/carrier?
We provide competitive shipping costs through our preferred carrier relationships. Our preferred carriers are an important component to the service you receive.

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Will shipments go out any day of the week or any time of day?
Shipments go out from the distribution center Monday through Friday from 8AM to 3PM(Central Standard Time). Orders placed after that time will be processed on the next business day.

We are closed on U.S. Holidays

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Returning Items
  • You have thirty (30) days from your order date to return Products for a refund of the purchase price you paid.
  • You are responsible for the initial shipping cost and all return shipping costs. No refunds will be issued for shipping costs.
  • To be eligible for a full refund:
    • Products must be returned in the original shrink-wrap and in saleable condition.
    • Use care when packing Products for return shipment. Pack tightly in a sturdy box.
    • Returned Products that are damaged upon receipt will not be refunded.
    • Products being returned should be insured by you for your protection.

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Can you invoice me for my purchases?
Requests to buy on line of credit are considered for companies, educational institutions, government agencies and non-profit organizations. During the checkout process, you can select "line of credit" as method of payment, and you will be prompted to complete a credit questionnaire for consideration.

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Can I see what I’ve ordered in the past?
Click here to see your order history or print a copy of your invoice.

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Who do I contact with questions about the products.
For questions about Lominger’s products please call Customer Service at +1-612-337-8295, or e-mail us at customerservice@kornferry.com

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